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Privacy Policy

OnCater Privacy Policy

Last Updated: October 9, 2026

OnCater LLC (“OnCater,” “we,” “us,” or “our”) operates an online marketplace at www.oncater.com that connects businesses with independent restaurants for corporate catering. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to the OnCater website, the Customer Portal, the Restaurant Portal, and our related communications (together, the “Services”).

This Privacy Policy is part of our Terms of Service. By using the Services, you acknowledge the practices described here.

We do not sell your personal information, and we do not share your mobile phone number or text messaging consent with third parties for their marketing purposes.

1. Information We Collect

Information you give us

  • Account and contact information: name, email address, phone number, company name, job title, and password.
  • Order information: delivery address, delivery date and time, guest count, menu selections, special instructions, and dietary or allergy notes you choose to include for an order.
  • Payment information: credit card details are entered into and processed by our third-party payment processor. We receive only limited information, such as the card type, the last four digits, and the billing ZIP code. We do not store full card numbers on our servers.
  • Corporate Account information: company legal name, billing address, accounts payable contact, and the information needed to verify the company and the person responsible for the account.
  • Restaurant Partner information: business name, address, owner and contact details, menus, photos, licenses, permits, insurance certificates, payout (bank) details, and tax information such as IRS Form W-9.
  • Communications: messages you send us by email, phone, website chat, or forms, and reviews or ratings you post.

Information collected automatically

When you use the Services, we and our service providers automatically collect information such as IP address, browser and device type, pages viewed, links clicked, referring website, approximate location derived from IP address, and the dates and times of your visits. We collect this through cookies and similar technologies (see Section 7).

Information from other sources

We may receive information from Delivery Providers (such as DoorDash) about delivery status, from payment processors about transaction status, and from public or business sources used to verify a company or Restaurant Partner.

Information we do not collect

We do not ask for or intentionally collect sensitive information such as race or ethnic origin, religion, political opinions, health information, Social Security numbers, or precise geolocation. Please do not include sensitive information in order notes, except allergy or dietary information that you choose to share so a Restaurant Partner can prepare your order safely.

2. How We Use Your Information

We use personal information to:

  • Create and manage accounts, including verifying Corporate Accounts and Restaurant Partners.
  • Process, confirm, deliver, and support Orders.
  • Process payments, invoices, refunds, chargebacks, and Restaurant Partner payouts.
  • Send transactional messages, such as order confirmations, delivery updates, invoices, and account notices.
  • Provide customer support and respond to your questions.
  • Send marketing emails about OnCater services, with your ability to unsubscribe at any time.
  • Improve, analyze, and secure the Services, including detecting fraud and misuse.
  • Comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of OnCater, our users, and the public.

3. How We Share Your Information

We share personal information only as described below:

  • With Restaurant Partners: we share the information needed to prepare and deliver your Order, such as your name, phone number, company, delivery address, order details, and special instructions. Restaurant Partners may use this information only to fulfill and support your Order.
  • With Delivery Providers: when an Order is delivered through a Delivery Provider such as DoorDash, we share the name, phone number, delivery address, and delivery instructions needed to complete the delivery.
  • With Customers: we share Restaurant Partner business information, menus, and reviews on the Platform.
  • With service providers: we use trusted companies that perform services for us, such as payment processing, website hosting and cloud storage, email delivery, customer chat and CRM, and analytics. They may use personal information only to provide services to OnCater and must protect it.
  • For legal reasons: we may disclose information if required by law, subpoena, or court order, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of OnCater, our users, or the public, or to prevent fraud.
  • Business transfers: if OnCater is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to this Privacy Policy.
  • With your consent: we may share information for other purposes with your consent.

We do not sell personal information, and we do not share personal information with third parties for their own marketing purposes.

4. Text Messages (SMS)

If you provide a mobile phone number, we may send text messages about your account and Orders, such as confirmations and delivery updates. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Opting out of texts does not affect emails about your Orders.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

5. Your Communication Choices

  • Marketing emails: click “unsubscribe” in any marketing email or email info@oncater.com. We will still send transactional messages about your account and Orders.
  • Account information: you can review and update your account information in your portal at any time.
  • Cookies: see Section 7.

6. Restaurant Partner Information

Restaurant Partner business information, such as business name, address, menus, photos, hours, and reviews, is displayed publicly on the Platform. Payout, tax, license, and insurance information is kept confidential and used only to operate the Services, make payouts, verify compliance, and meet legal obligations.

7. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, enable website chat, measure site traffic, and improve the Services. We use analytics tools such as Google Analytics to understand how visitors use our website. You can learn how Google uses this data at How Google uses information from sites that use its services and opt out with the Google Analytics Opt-out Browser Add-on.

You can set your browser to refuse or delete cookies. If you disable cookies, some features, such as signing in and placing Orders, may not work. We do not use cookies to sell personal information. Where required by law, we honor Global Privacy Control (GPC) browser signals as a request to opt out of targeted advertising.

8. How Long We Keep Information

We keep personal information for as long as needed to provide the Services and for legitimate business and legal purposes, such as completing Orders, maintaining financial and tax records, resolving disputes, preventing fraud, and enforcing our agreements. Order and payment records are generally kept for 7 years to meet accounting and tax requirements. When information is no longer needed, we delete or de-identify it.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections, access controls, and processing of card payments through a PCI-compliant payment processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password confidential and notify us at info@oncater.com if you believe your account has been compromised.

If a security breach affects your personal information, we will notify you and the authorities as required by applicable law.

10. Your Privacy Rights

Depending on the state where you live, including Virginia, California, and other states with consumer privacy laws, you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Delete personal information, subject to legal exceptions (for example, records we must keep to complete an Order, prevent fraud, or meet tax and legal obligations).
  • Receive a copy of your personal information in a portable format.
  • Opt out of the sale of personal information, targeted advertising, and certain profiling. OnCater does not sell personal information.

To make a request, email legal@oncater.com with the subject line “Privacy Request” or call 1-888-669-1292. We will verify your identity before acting on a request, usually by confirming information associated with your account. You may use an authorized agent, who must provide proof of authorization. We will respond within 45 days, or as otherwise required by law, and we will not discriminate against you for exercising your rights.

If we deny your request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” We will respond to appeals within 60 days. If your appeal is denied, Virginia residents may contact the Virginia Attorney General at www.oag.state.va.us.

Many of these laws apply only to businesses that meet certain size thresholds. We offer these rights to all users regardless of whether a particular law applies to OnCater.

11. Business Contacts

OnCater serves businesses. Much of the information we collect relates to individuals acting in their role as employees or representatives of a company or restaurant. We use that information to manage the business relationship and provide the Services.

12. Children’s Privacy

The Services are intended for adults and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact legal@oncater.com and we will delete it.

13. Third-Party Websites and Services

The Services may link to or integrate with third-party websites and services, such as Delivery Providers and payment processors. Their privacy practices are governed by their own privacy policies, and we are not responsible for them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last Updated” date. If we make material changes, we will notify registered users by email or through the Services before the changes take effect.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

OnCater LLC Attn: Privacy / Legal Department 11750 Fair Oaks Mall, Unit M123 Fairfax, Virginia 22033 Email: legal@oncater.com Phone: 1-888-669-1292