OnCater Restaurant Partner Help Center

Visit our Benefits for Restaurants page and submit your restaurant’s information. Our team will review it and reach out to help you set up your account, menu, delivery area, and order minimums.

Restaurants pay a commission on orders we send them.

A great catering menu makes it easy for office managers and event planners to order with confidence. Include:

• Clear item names and descriptions
• Serving sizes or how many people each item feeds
• Prices for each item and any add-ons
• High-quality photos of your food
• Your delivery fee, order minimum, and any cancellation policy

Need help? Email info@oncater.com and our team will help you get your menu live.

Choose Restaurant → Sign in Restaurant in the top menu, or go directly to oncater.com/catering/restaurant.

OnCater connects your restaurant with companies and organizations ordering food for meetings, trainings, employee lunches, and events. Customers browse restaurants that serve their area, build their order by headcount, and schedule delivery or pickup.

When a customer places an order, the order details are sent to your restaurant. Review the items, headcount, date, time, address, and special instructions, then confirm the order. Once you give the thumbs-up, the customer is notified and we keep them posted as the order progresses.

• Delivery or pickup date and time
• Delivery address and instructions
• Headcount and quantities
• Order notes, including any allergy or dietary needs
• Utensils, plates, or serving items requested

Contact us right away at 1-888-669-1292 so we can help find a solution for the customer. The sooner we know, the more options we have.

OnCater does not charge customers a cancellation fee, but restaurants may set a policy for last-minute cancellations. If you have one, make sure it is listed on your OnCater menu so customers can see it before ordering. Customers can usually avoid charges by cancelling at least 24 hours before the scheduled delivery.

Corporate customers plan meetings and events around your food. On-time, accurate orders build trust, earn great reviews, and turn one-time customers into repeat accounts.

• Confirm new orders as soon as possible
• Be ready on time — or early — for every delivery and pickup
• Double-check items and quantities against the order
• Label dishes clearly, especially dietary and allergy-friendly items
• Include utensils, napkins, and serving items when requested

Customers can leave reviews and ratings after their order. Reviews are public and help other customers choose a restaurant, so consistent quality and on-time service make a big difference.

If something goes wrong — a late driver, a missing item, or a customer complaint — contact us at 1-888-669-1292 or info@oncater.com. We will work with you and the customer to resolve it.

You can deliver orders with your own team, and OnCater also works with delivery partners such as DoorDash to help get orders to customers. Ask our team which option is the best fit for your restaurant.

You do. Restaurants set their own delivery prices and order minimums, and they are shown clearly in search results and on your menu.

Yes. Customers can switch from delivery to takeout when ordering. Make sure pickup orders are packed, labeled, and ready at the scheduled time.

Not yet, but it’s in the works! Customers are kept posted by email and text as their order progresses and can view their order’s timeline.

Restaurants pay a commission on orders we send them. Your commission and payout details are included in your restaurant partner agreement.

Customers pay with all major credit cards (Visa, Mastercard, American Express, Discover). OnCater processes the payment, so you don’t need to collect payment at delivery.

We authorize payment when the customer places an order and finish processing it on the day of delivery or pickup.

For most restaurants on OnCater, tipping is optional and the amount is up to the customer. As a rule of thumb, customers tip 10% for orders of $100 or more and 15% to 20% for smaller orders.

For questions about payouts or a specific payment, email info@oncater.com or call 1-888-669-1292.

• Add great photos to every popular item
• Write clear descriptions with serving sizes
• Offer catering-friendly options like boxed lunches, platters, and packages
• Keep your delivery fee and order minimum competitive
• Deliver on time and earn strong reviews

Reliability, easy ordering by headcount, clear pricing per person, dietary options, and food that travels well. Restaurants that make ordering simple and arrive on time win repeat business.

Yes. Our team can review your menu and suggest improvements to help you convert more customers. Email info@oncater.com to get started.

Sign in to your restaurant account or email info@oncater.com with the changes you need, and our team will help you update them.

• Phone: 1-888-669-1292
• Email: info@oncater.com
• Online: Contact Us

We take privacy seriously. Read our Privacy Policy, Cookies Policy, and California Privacy Notice.

Restaurants pay a commission on orders we send them.

For most restaurants on OnCater, tipping is optional, and the amount is up to you. Delivery drivers truly appreciate it. Looking at what most customers tip, here’s a rule of thumb:

• 10% for orders of $100 or more
• 15% to 20% for smaller orders

You’ll see the amount when building your order.

We accept all major credit cards (Visa, Mastercard, American Express, Discover).

We authorize payment when you place an order, and we finish processing it the day of your delivery or pickup. If you cancel an order before we process payment, the authorization should go away in about a week.

Not from us, though some restaurants may charge for last-minute cancellations. Check the restaurant’s menu on OnCater for a cancellation policy (not all restaurants list one).

You can usually avoid charges by cancelling at least 24 hours in advance. If it’s less than 24 hours until your scheduled delivery, call us right away at 1-888-669-1292.

In short, it just works – no instructions needed. Still, here’s the gist.

1. Choose a restaurant

• Go to oncater.com
• Enter your delivery address
• See restaurants that serve your area

2. Choose your food

• Add menu items to your cart
• Enter your headcount to see your price per head
• Choose your delivery date and time
• Once everything looks good, it’s checkout time

3. Check out

• Confirm your delivery address and instructions
• Add payment info
• Place your order

Your order details zip over to the restaurant, they give the thumbs-up, and you’re done! We keep you posted as your order progresses.

We keep you posted by email and text as your order progresses. You can also view your order to see its timeline. Updates aren’t instant, so there’s no need to worry if it’s delivery time but the order isn’t marked as delivered.

There’s no real-time delivery tracking yet, but it’s in the works!

Of course. You can switch from delivery to takeout when ordering.

Restaurants set their own delivery prices. Search results and menus clearly show each restaurant’s delivery fee and order minimum.

Read our Privacy Policy. California residents can also review our California Privacy Notice.