Website Policies
OnCater Website Policies
Last Updated: October 9, 2026
This page summarizes the main policies that apply when you use www.oncater.com. It is a quick guide only. The full rules are in our Terms of Service and Privacy Policy, which control if anything on this page conflicts with them.
1. About OnCater
OnCater LLC operates an online marketplace that connects businesses with independent restaurants and caterers for corporate catering and group meals. OnCater takes and processes orders, collects payment, and coordinates delivery. OnCater does not prepare food. Each Restaurant Partner is an independent business responsible for the food it prepares, its menu and allergen information, and food safety.
2. Who Can Use OnCater
You must be at least 18 years old to create an account or place an order. If you order for a company, you confirm that you are authorized to act for that company. You are responsible for keeping your login information confidential and for all activity in your account. Tell us right away at info@oncater.com if you think someone has accessed your account.
3. Ordering
- An order is confirmed only when the restaurant accepts it and you receive a confirmation from OnCater.
- Each restaurant sets its own menu prices, minimum order, lead time, delivery area, and delivery fee.
- Review your delivery date, time, address, guest count, and special instructions before you submit an order.
4. Payment
- OnCater accepts credit cards and approved Corporate Accounts.
- Card payments are handled by a secure third-party payment processor. OnCater does not store full card numbers on its servers.
- Approved Corporate Accounts are invoiced, with payment due within 30 days (Net 30). Late balances may incur a late charge and a hold on new orders.
- If you think a charge is wrong, contact info@oncater.com within 30 days before filing a dispute with your bank.
5. Cancellations and Changes
- You may cancel for a full refund at least 24 hours before the scheduled delivery time.
- Orders canceled less than 24 hours before delivery are not refundable unless the restaurant agrees in writing.
- Changes to guest count, menu, time, or address must be requested at least 24 hours before delivery and are final only when confirmed.
- If a restaurant cancels a confirmed order, we will try to find a replacement restaurant. If we cannot, you will receive a full refund.
6. Delivery
Orders are delivered by the restaurant’s own drivers or by a delivery partner such as DoorDash. Delivery times are estimates. Please provide an accurate address and make sure someone is available to receive the order. Orders that cannot be delivered because of incorrect information or because no one is available are not refundable.
7. Missing Items, Quality Issues, and Refunds
Report missing, incorrect, or poor-quality items within 24 hours of delivery to info@oncater.com, with photos when possible. We will review the issue with the restaurant and may offer a refund, partial refund, credit, or replacement for the affected items. Approved card refunds usually appear within 5–10 business days.
8. Food Allergies and Food Safety
Menu, ingredient, and allergen information comes from each restaurant. Tell the restaurant about any food allergies or dietary needs in your order’s special instructions before you submit it, and share that information with your guests. Do not assume any item is allergen-free unless the restaurant confirms it in writing. Keep perishable food at safe temperatures and do not leave it at room temperature for more than 2 hours. Report any suspected food illness to info@oncater.com right away.
9. Acceptable Use
When using OnCater, you may not:
- Use the website for anything illegal, fraudulent, or unauthorized.
- Give false information or impersonate any person or business.
- Place orders you do not intend to pay for.
- Post content that is unlawful, defamatory, harassing, hateful, obscene, or that infringes someone else’s rights.
- Upload viruses or harmful code, or try to disrupt or break into the website.
- Use bots, scrapers, or other automated tools to copy data from the website without our written permission.
- Copy, resell, or reverse engineer any part of the website.
- Harass or threaten OnCater staff, restaurants, drivers, or other users.
We may suspend or close accounts, remove content, or cancel orders that violate these rules.
10. Reviews and Content You Post
Reviews must describe your real experience with an actual order. Restaurants may not review themselves or competitors or offer anything in exchange for positive reviews. We do not remove reviews just because they are negative, but we may remove reviews that are fake, abusive, unrelated to an order, or that include personal information. You keep ownership of the content you post and give OnCater permission to display and use it to operate and promote the website, as described in our Terms of Service.
11. OnCater’s Content and Trademarks
The OnCater name, logo, website design, text, and software belong to OnCater LLC or its licensors. You may not use them without our written permission. To report content that you believe infringes your copyright, email legal@oncater.com with the details listed in our Terms of Service.
12. Cookie Policy
Cookies are small files stored on your device when you visit a website. OnCater uses cookies and similar technologies for these purposes:
| Type | What it does | Examples |
|---|---|---|
| Essential | Keeps you signed in, secures the website, and processes orders. The website will not work properly without these. | Login and session cookies, security cookies |
| Functional | Remembers your preferences and supports website chat. | Saved location, chat widget |
| Analytics | Helps us understand how visitors use the website so we can improve it. | Google Analytics, Google Tag Manager |
You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to sign in or place orders. To opt out of Google Analytics, use the Google Analytics Opt-out Browser Add-on. We do not use cookies to sell your personal information. Where required by law, we honor Global Privacy Control (GPC) signals. For more details, see our Privacy Policy.
13. Communications
By creating an account or placing an order, you agree that OnCater, restaurants, and delivery partners may contact you by email, phone, and text message about your account and orders. Message and data rates may apply. Reply STOP to stop text messages, or click “unsubscribe” in any marketing email. You will still receive messages needed to complete your orders.
14. Accessibility
We want everyone to be able to use OnCater. If you have trouble accessing any part of the website, contact us at info@oncater.com or 1-888-669-1292 and we will help you place your order and work to fix the issue.
15. Changes to These Policies
We may update these policies from time to time. We will post changes on this page and update the “Last Updated” date. Changes do not apply to orders that are already confirmed.
16. Contact Us
OnCater LLC 11750 Fair Oaks Mall, Unit M123 Fairfax, Virginia 22033 Phone: 1-888-669-1292 Customer and restaurant support: info@oncater.com Legal notices: legal@oncater.com